Friday, July 25, 2008

Mobile Volunteers

NYU new media professor and Here Comes Everybody author Clay Shirky likes to tell the story about a recent day when two of his friends were sitting with their four-year-old daughter, watching a DVD. "In the middle of the movie, apropos nothing," Shirky says, the girl jumps up off the couch and runs behind the screen. Her dad thought she was going to see if Dora (the explorer, from the kid’s cartoon show) was hiding there. But no, the girl was rooting around in the cables. "What are you doing?" her father asked. Sticking her head out from behind the screen, the girl says, “Looking for the mouse.”

For Shirky, it's a tale of the times. “Four-year-olds know a screen that ships without a mouse ships broken,” he says. “Four-year-olds know that media that is targeted at you—but that doesn’t include you—may not be worth sitting still for.”

No question: all social media innovators today are “looking for the mouse”—working to find new ways to let those who use, hear, read, and watch media to participate more fully. The most innovative enlist the use of mobile phones for a cause: the nonprofit National Democratic Institute uses text messaging to spot vote fraud in elections around the globe; asks its supporters to photograph human rights abuses with their cellphones; the Zumbido project in Mexico created a mobile social network for people living with HIV/AIDS.

But nobody has cracked the challenge of "on demand" volunteering—until now. Social media entrepreneur and activist Ben Rigby, author of Mobilizing Generation 2.0, thinks he's "found the mouse" for it with Volunteer NOW, his on-the-spot, GPS-aided mobile application that directs people who suddenly find themselves with some free time on their hands to a list of short-term volunteering opportunities near to their present location—be it an airport, an office building, a local Starbucks, or a city park. Rigby's goal: to transform volunteering into an "impulse activity" that, for the cause-wired not otherwise looking to tune out or cat-nap, could be done on the fly. (Got 20 minutes? Review a contract for a nonprofit. Translate a document for a non-English speaker. Or, text for the nearest beach or park clean-up drive and spend your lunch hour in the sun.)

"Projects like SETI@Home showed that massive computational problems can be solved when a distributed group of people donate their computers' spare CPUs to crunch data," Rigby says. "(Volunteer NOW! ) explores the possibility that this same theory can be applied to spare human 'CPUs.' We believe it will reveal a massive, untapped capacity to do good."

Rigby is not the only social media innovator intrigued by the idea of spare-time, mobile volunteering. Leaders of Do Something, a New York-based nonprofit, started using mobile phones in March to recruit volunteers. The Beta version of its Do Something NOW! mobile program, funded in part by the Sprint Foundation, invites young people to sign up for volunteering through a form on its Web site; Do Something then sends them one or two text alerts each month with volunteer opportunities that fit their locations and preferences. So far, more than 1,000 people have signed up for the text alerts: Do Something hopes to have 10,000 signed up by year's end. Opt-out rates, says Chief Marketing Officer Aria Finger, are running less than 5%.

Look for more examples of mobile volunteering in the months ahead. Katrin Verclas, founder of, will be showcasing some at her global summit on cause-mobile technology in Johannesburg, South Africa, October 13-15. Google's recent entry into the mobile phone market will add fuel to the mobile advocacy movement in coming months.

For more on how cellphones and other social media are dramatically changing society's notions of free time, check out the video of Clay Shirky's wildly popular talk at the Web 2.0 conference in San Francisco this past spring. It's about 10 minutes long but well worth the cognitive surplus—Shirky's term for free time—that you carve out to watch it.

(Illustration by Richard Borge c/o

Labels: , , , , , , , , , , , , ,


Blogger Greg Simon said...

Interesting combo of "just in time" resource delivery - in this case, human capital -and distributed problem solving. Question is quality control for organizations that require more than physical labor i.e. social work or delivery of complicated things like health care, but overall pretty cool,
Greg Simon

July 29, 2008 at 9:09 PM  
Blogger Unknown said...

I mobile volunteering taking off in the near future as powerful mobile computing saturates the market. I wrote a little about this a couple of weeks ago for Idealist. Good stuff! Great post.

Scott S.

July 30, 2008 at 7:01 PM  
Blogger Zohar Rom said...

What a great way to "follow your bliss" as you travel! If Volunteer NOW can blanket a country, it would be far easier to turn it on than to do research ahead of time.

August 1, 2008 at 1:05 PM  

Post a Comment

Subscribe to Post Comments [Atom]

<< Home